{"id":33938,"date":"2023-09-28T21:09:38","date_gmt":"2023-09-28T11:09:38","guid":{"rendered":"https:\/\/www.dnister.com.au\/?p=33938"},"modified":"2023-10-04T17:11:32","modified_gmt":"2023-10-04T06:11:32","slug":"elevating-customer-service-to-new-heights-coba-conference-2023","status":"publish","type":"post","link":"https:\/\/www.dnister.com.au\/uk\/elevating-customer-service-to-new-heights-coba-conference-2023\/","title":{"rendered":"Elevating customer service to new heights &#8211; COBA Conference 2023"},"content":{"rendered":"<p>Dnister had a unique opportunity to present at this year\u2019s National Customer Owned Banking Association (COBA) conference \u2018Leading with Purpose\u2019, where around 1,000 fellow leaders in the financial sector came together for the three-day event in Queensland.<\/p>\n<p>Our Personal Banker, Solomiia Vozniak presented our Dnister and Ukrainian story, for the session <strong>\u2018<em>Service in Action: Elevating customer service to new heights\u2019<\/em><\/strong>. \u00a0Solomiia shared her experiences being also a displaced person from Ukraine due to the war explaining the wonderful support, programs and initiatives Dnister and our team members has provided for newly arrived Ukrainians. \u201cSolomiia being able to draw on her personal experiences as a displaced person and staff member was both moving and inspiring for the industry\u201d explained Sonja van de Camp (Marketing &amp; ICT Executive).<\/p>\n<p>The \u2018Welcome Gift Card\u2019 is one the initiatives Dnister contributed to in collaboration with Australian Federation of Ukrainian Organization\u2019s (AFUO) and Helping Ukrainians Australia (HUA). 1,000 pre-loaded $300 gift cards have been allocated to displaced Ukrainians and distributed through the Humanitarian Settlement Program in each state. Our financial industry partner\u00a0Indue supported this initiative with the card production services with an additional financial contribution of $4,000.00 to the project.<\/p>\n<p>As a gratitude of appreciation from the community our Chair, Bohdan Wojewidka presented Derek Weatherley, CEO of Indue with a traditional Ukrainian \u2018Motanka Doll\u2019.<\/p>\n<p>For Ukrainians, the Motaka Doll is a symbol that inspires feelings of strength, courage, and hope. In Ukraine, people gift their nearest and dearest a Motanka doll, when they depart on a journey, set off for a new home, or go to war. The doll presented was made by children rescued from a children\u2019s home in Bucha, Ukraine.<\/p>\n<p>Thank you, COBA, for inviting us to participate at this year\u2019s COBA conference which provided a great opportunity to share within the industry our Ukrainian story and how Dnister as a niche financial institution is providing exceptional elevation in providing customer service.<\/p>\n<h3>See Dnister&#8217;s presentation at this years COBA Conference below.<\/h3>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"YouTube video player 1\" src=\"https:\/\/www.youtube.com\/embed\/9kqz6b3t2cE?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Dnister had a unique opportunity to present at this year\u2019s National Customer Owned Banking Association (COBA) conference \u2018Leading with Purpose\u2019, where around 1,000 fellow leaders in the financial sector came together for the three-day event in Queensland. Our Personal Banker, Solomiia Vozniak presented our Dnister and Ukrainian story, for the session \u2018Service in Action: Elevating <a href=\"https:\/\/www.dnister.com.au\/uk\/elevating-customer-service-to-new-heights-coba-conference-2023\/\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":12,"featured_media":33945,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[42],"tags":[],"class_list":["post-33938","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Elevating customer service to new heights - COBA Conference 2023 - Dnister Bank<\/title>\n<meta name=\"description\" content=\"Our Ukrainian and Dnister story was presented by Personal Banker Solomiia Vozniak of servicing our newly arrived displaced Members due to the war in Ukraine. The story was elevated on the national stage at the COBA conference\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dnister.com.au\/uk\/elevating-customer-service-to-new-heights-coba-conference-2023\/\" \/>\n<meta property=\"og:locale\" content=\"uk_UA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Elevating customer service to new heights - COBA Conference 2023 - Dnister Bank\" \/>\n<meta property=\"og:description\" content=\"Our Ukrainian and Dnister story was presented by Personal Banker Solomiia Vozniak of servicing our newly arrived displaced Members due to the war in Ukraine. The story was elevated on the national stage at the COBA conference\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dnister.com.au\/uk\/elevating-customer-service-to-new-heights-coba-conference-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"Dnister Bank\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-28T11:09:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-04T06:11:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dnister.com.au\/wp-content\/uploads\/2023\/09\/0923-COBA-Conference-Article-Photos-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dnister Admin\" \/>\n<meta name=\"twitter:label1\" content=\"\u041d\u0430\u043f\u0438\u0441\u0430\u043d\u043e\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dnister Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u041f\u0440\u0438\u0431\u043b. \u0447\u0430\u0441 \u0447\u0438\u0442\u0430\u043d\u043d\u044f\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 \u0445\u0432\u0438\u043b\u0438\u043d\u0438\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/\"},\"author\":{\"name\":\"Dnister Admin\",\"@id\":\"https:\\\/\\\/dnister.com.au\\\/#\\\/schema\\\/person\\\/d2bbd672bb95ba25f2adbcdf201c2e4b\"},\"headline\":\"Elevating customer service to new heights &#8211; COBA Conference 2023\",\"datePublished\":\"2023-09-28T11:09:38+00:00\",\"dateModified\":\"2023-10-04T06:11:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/\"},\"wordCount\":391,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dnister.com.au\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/0923-COBA-Conference-Article-Photos-1.jpg\",\"articleSection\":[\"General\"],\"inLanguage\":\"uk\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/\",\"url\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/\",\"name\":\"Elevating customer service to new heights - COBA Conference 2023 - Dnister Bank\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dnister.com.au\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dnister.com.au\\\/elevating-customer-service-to-new-heights-coba-conference-2023\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.dnister.com.au\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/0923-COBA-Conference-Article-Photos-1.jpg\",\"datePublished\":\"2023-09-28T11:09:38+00:00\",\"dateModified\":\"2023-10-04T06:11:32+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/dnister.com.au\\\/#\\\/schema\\\/person\\\/d2bbd672bb95ba25f2adbcdf201c2e4b\"},\"description\":\"Our Ukrainian and Dnister story was presented by Personal Banker Solomiia Vozniak of servicing our newly arrived displaced Members due to the war in Ukraine. 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