Temporary disruption to email services

We’re currently experiencing an issue with our email services. If you need to contact us urgently, please call 1800 353 041. If we’re unable to take your call, please leave a message and we’ll get back to you as soon as possible. To record your message, press # when prompted, then press # again when you’ve finished. We apologise for any inconvenience and appreciate your patience while the issue is resolved.

 

Planned maintenance: Monday 16 November 2026, 9:30 pm – Tuesday 17 November 2026, 5:00 am (AEDT)

We’re making some important upgrades to our banking services.

During the outage:

  • Online Banking and the Dnister App will be unavailable.
  • Incoming and outgoing NPP transactions may be delayed.
  • Cards and Direct Debits will continue to operate as normal.

Please make any necessary arrangements beforehand. Thank you for your patience and understanding while we make these improvements.

We’ll let you know if there are any delays in restoring our services. Call us on 1800 353 041 if you have any questions. We’re open Monday to Friday 9.00 am – 5.30 pm AEST, and Saturday 9.00 am – 12.00 pm AEST.

 

Get in touch

To find out more about Dnister’s products and services, to become a member or for any enquiries about our new Visa Debit Card, contact us.
If your Cuecard or Visa Debit card is lost or stolen, immediately contact the applicable number listed below for Lost or Stolen Cards.

Lost or Stolen Cards

Australia wide toll free
ph 1800 621 199

From overseas Visa Cards
ph +61 2 9959 7686

From overseas Cuecards
ph +1800 621 199

Call

mon – fri 9.00am – 5.30pm AEST
sat 9.00am – 12.00pm AEST
ph 1800 353 041

From overseas
ph +61 1800 353 041

Post

PO Box 569
Essendon North Victoria 3041

Email

Online enquiry

Visit a Branch

    Head Office

    912 Mt. Alexander Road
    Essendon VIC 3040

    PO Box 569
    Essendon North VIC 3041

    p: 03 9377 1100
    e: admin@dnister.com.au

    mon -thu 9:30am – 4:00pm
    fri 9:30am – 4:30pm

    NewsXpress 21-23 Milton Street
    Bell Park VIC 3215

    ph 1800 353 041
    mon – fri 9.00am – 5.30pm AEST
    e: admin@dnister.com.au

    mon 9:00am – 1:00pm
    wed 9:00am – 1:00pm
    fri 1:00pm – 5:00pm

    tue, thu, sat – closed

    62 Orsmond Street
    Hindmarsh SA 5007

    PO BOX 253
    Brompton SA 5007

    ph 1800 353 041
    mon – fri 9.00am – 5.30pm AEST
    e: admin@dnister.com.au

    mon-thu 9:30am – 3:30pm
    fri  9:30am – 4:30pm

    32-34 Parnell Street
    Strathfield NSW 2135

    p: 02 9747 6279

    ph 1800 353 041
    mon – fri 9.00am – 5.30pm AEST
    e: admin@dnister.com.au

    Agency Hours (General*)
    thu 9:00am – 1:00pm
    sat 9:00am – 1:00pm

    mon, tue, wed, fri – closed

    *Sydney is an agency and may not operate on the days specified. In the event the agency is unattended please contact head office on 1800 353 041.