19 March 2020
Supporting our Members during Coronavirus COVID-19
As you know, our daily life is currently being impacted by the coronavirus COVID-19. In these uncertain times we wanted to let you know what Dnister is doing for you our member.
Our priority is to keep members and staff safe and informed and to ensure that your banking with Dnister remains secure, safe and accessible. As a member-owned financial institution, you know that you can contact us and we are here for you during this time. To reduce the risk of contracting or spreading illness, in line with health recommendations, please do not visit the branch if you are sick, have travelled overseas, or have been exposed to such a person.
We have developed responses to the current situation and have put measures in place to make sure there is minimal interruption to our services. During this time, we encourage all our members to consider the different options to access your funds; you can access banking online via internet banking or our mobile app, Eftpos, Bank@post and ATM’s. If you are not signed up for, or cannot use our online banking channel, mobile app or card services, please call our call centre on 1800 353 041, or email us at firstname.lastname@example.org for assistance with your transaction or to set up new services.
You can access free ATM withdrawals using your Visa Debit Card or Cuecard through CBA, Westpac, NAB and ANZ. Other ATM’s may charge a direct fee. To ensure our services to you are maintained, we have escalation protocols in place to enable staff to securely work remotely with minimal interruptions to you.
For members who are required to visit the branches, like other businesses, increased cleaning, and disinfection of the premises are undertaken and we’re asking our team members to maintain high standards of hygiene and cleanliness. A large part of the success in fighting the pandemic will depend on how strong of a collective precautionary shield we put up together to stop the spread of the virus. Consider whether you are required to attend a branch, we highlight that most over the counter services also can be accessed using Bank@post, using your Cuecard at any participating Australia Post outlet.
In relation to our Senior Members, we have identified those that attend our branches and will be in contact with them to provide further assistance.
Call Centre hours
Our Call Centre hours will return to normal operating times as of Tuesday 9th June 2020. If you have any enquiries, you can contact our Member Services team from 9.00am till 5.30pm AEST and on Saturdays from 9.00am till 12.00pm AEST by calling 1800 353 041.
We encourage members to undertake their banking needs online where possible. If required, when visiting a branch, we ask members to support public health protocols and maintain social distancing being a minimum of at least 1 metre, taking into consideration our staff and your fellow members.
If you experience hardship due to illness and/or your employment has been impacted by the Covid – 19, Dnister is here to help. Members can apply for assistance by application. Assistance is available to approved applicants and the type of assistance we may provide for a period includes:
Eligible members may have the option to reduce or defer loan repayments for a period, allowing you to maintain some valuable funds for essential items.
By converting to interest-only arrangements you will no longer be required to pay the principal amount for a period providing more funds during hardship.
We will endevour to assist members on a case to case basis to review their requirements in relation to payment of any fees.
If members require additional funds we will be able to provide special personal loans and rates.
Most importantly please stay safe with your families and be assured that we a just a phone call away.