31 October 2022

Getting you Back on Track

If you are experiencing hardship due to injury/ illness, changes in income, separation or events like natural disasters, Dnister has financial assistance solutions for an initial period of up to 3 months to help you get back on track.

Assistance is available to approved applicants in the following ways for a period of time:

    Eligible Members may have the option to reduce or defer loan repayments for a period, allowing you to maintain some valuable funds for essential items.

    By converting to interest-only arrangements you will no longer be required to pay the principal amount for a period providing more funds during hardship.

    We will endeavor to assist Members on a case to case basis to review their requirements in relation to payment of any fees.

    If Members require additional funds we will be able to provide special personal loans and rates.

How do I apply?

To get started complete an application form and let our team assess and recommend a payment arrangement or solution that is individual to you.

During your altered payment arrangement, interest continues to apply, but all late payment fees will be waived. The amount you normally pay, may be adjusted temporarily to a lower amount. When reducing this amount, it is important to know that you will need to make up the difference in the future by catching up with these payments over time, or your loan may be extended for a period.

We welcome Members to discuss their personal situation with our team by calling 1800 353 041.

Apply for Hardship

Support for Small Businesses

Dnister has solutions for small businesses, with financial assistance by deferring your loan repayments for an initial period of up to 3 months. There is the option of also providing additional liquidity by obtaining an approved business loan or equity access facility, for businesses that have the capacity to pay and are able to secure additional funds. If your small business needs support please reach out to our team and ask for assistance.

A message from our Lending and Member Services Executive

We are pleased our banking services are back to normal in all our locations Australia wide. So drop into one of our Service Centers or Branches or give us a call to ask for assistance.


“Remember our Call Centre is available from 9am till 5.30pm (AEST) weekdays and Saturdays from 9am till 12pm (AEST) on 1800 353 041 so please reach out to discuss how we can help.”

Get in touch

Knowing your Rights

Our team is here to reach out and assist you, and it is important that we collectively resolve any issues, however if you’re not satisfied with the financial assistance, you can escalate the issue through our dispute resolution process. We are here to listen to your feedback and help you work through issues. For details please access our Dispute Resolution Guide, that also provides all relevant information to raise and issue and internal escalation processes.

In the event that your concerns have not be resolved Australian Financial Complaints Authority (AFCA) provides a free, fair and independent financial complaint resolution for our Members.